Responsible Gambling

Our Commitment

We believe that gambling should be an enjoyable form of entertainment, not a way to make money or solve financial problems. We are dedicated to:

• Providing a safe and secure gambling environment
• Promoting responsible gambling practices
• Protecting vulnerable customers
• Complying with all Australian gambling regulations
• Supporting problem gambling prevention and treatment

Signs of Problem Gambling

Problem gambling can affect anyone. Here are some warning signs to watch for:

Financial Signs

• Spending more money on gambling than you can afford
• Borrowing money or selling possessions to gamble
• Lying about gambling losses or winnings
• Struggling to pay bills or meet financial obligations
• Using gambling as a way to solve financial problems

Emotional and Behavioral Signs

• Feeling anxious or depressed about gambling
• Gambling longer than intended
• Being unable to stop gambling despite wanting to
• Neglecting work, family, or social responsibilities
• Feeling the need to increase bets to get the same excitement
• Gambling to escape problems or negative emotions

Social Signs

• Isolating yourself from friends and family
• Lying about time spent gambling
• Conflicts with loved ones about gambling
• Loss of interest in other activities

Responsible Gambling Tools

We provide various tools to help you maintain control over your gambling:

Spending Limits

Set daily, weekly, or monthly limits on:

• Deposit amounts
• Spending amounts
• Loss limits
• Session time limits

Self-Exclusion Options

• Temporary Self-Exclusion: 24 hours to 6 months
• Permanent Self-Exclusion: Indefinite exclusion from our services
• BetStop: National self-exclusion register for all Australian online gambling providers

Account Management

• Take a break feature (cooling-off period)
• Reality checks and time reminders
• Account activity statements
• Spending history reports

BetStop - National Self-Exclusion Register

Getting Help

If you're concerned about your gambling or that of someone you know, help is available:

Tips for Responsible Gambling

Support for Family and Friends

Problem gambling doesn't just affect the gambler—it impacts family and friends too. If someone you care about has a gambling problem:

• Talk to them about your concerns in a non-judgmental way
• Encourage them to seek professional help
• Don't lend them money or cover their gambling debts
• Seek support for yourself through counselling services
• Remember that recovery is possible with the right support

Underage Gambling Prevention

We have strict age verification procedures to prevent underage gambling:

• Age verification required before account creation
• Document verification for all new customers
• Regular monitoring of account activity
• Immediate account closure for underage users
• Cooperation with authorities on underage gambling prevention

Remember: Persons under 18 years of age are not permitted to gamble.

Our Policies and Procedures

Staff Training

All our staff receive comprehensive training on responsible gambling practices and how to identify and assist customers who may be experiencing problems.

Marketing Standards

Our marketing and advertising comply with industry codes of conduct and do not target vulnerable groups or promote excessive gambling.

Regular Review

We regularly review and update our responsible gambling policies and procedures to ensure they remain effective and current.

Contact Our Responsible Gambling Team

If you need help setting limits, want to self-exclude, or have concerns about gambling, contact our dedicated responsible gambling team:

Additional Resources